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FREQUENTLY ASKED QUESTIONS

General

Unfortunately the answer is yes. The first page of the PDF voucher is needed by most of the bus and ferry operators. For train tickets you need only a screenshot or tell the booking number when you pick up your tickets in the DOB building in Bangkok or the Bossotel in Chiang Mai.
Yes, it is. You will have 'a seat' on the trip you booked. The voucher you received shows your booking number and the seat number. Your seat number is guaranteed, unless the bus operator changes the seating in last minute to accommodate a lady/child/monk/handicapped person. If you were able to pick a seat during the booking process you will get it, unless something happened during you booking. In such a case the seat number is taken automatically by the system and you will receive the best seats available at that point. So the seats are guaranteed, the seat numbers are not!
- Please check in your spam folder. - Please check your email address. Sending out the tickets is an automated process and it works. If you think you might have made a mistake with your email address, please read the next paragraph.
If you see a connection, but there is not green button to pay for it, then the connection is not available. This could have different reasons: a fully booked bus, the operator canceled the trip, the operator changed the schedule, you try booking too early or too late - you name it. If it is not bookable there is nothing you can do about it. Please pick a different connection.
Yes, you can. Thai Railways tickets can be picked up any time after they were issued, unless they are to be sent by post or to the station. If you plan to come days ahead you should notify us, so we will have the tickets on hand for you. There is no need to pick up bus, ferry or other tickets in advance.
We offer international shipping with DHL as registered mail. This service costs extra money (depending on the destination) and the tickets will reach you within a few days. If you pick this option please keep in mind that as soon as we enter the tracking number (and send it to you, so you can monitor the shipment) and the tickets are on the way, no more refund or changes are possible. If you plan to depart from a train station other than Hua Lamphong or Chiang Mai we also can send the tickets to the parcel office (cargo department) of your departure train station. This is a cheap and efficient way for you to get your tickets before departure, but please check that you will get to the train station before the office closes. Some parcel offices are not open 24/7.
Yes, in general bus tickets are e-tickets. After successful booking you will receive a booking confirmation immediately by email. The booking number you have to show to the bus operator. It helps to print the PDF file and show it to the employees/driver. Some bus operators, e.g. Panthip, insist in having a printed voucher. For some operators passengers are required to furnish the following at the time of boarding the bus: a copy of the ticket (a print out of the ticket or the print out of the ticket e-mail) and proof of identity (Domestic Smart ID Card, Driving license, Student ID card, Company ID card, Passport, etc.).Failing to do so may cause the passenger not being allowed for boarding.
Bus tickets are e-tickets. You will receive your booking number on the voucher by email. Please print the first page of the voucher and show it to the bus operator.
Thailand's State Railway does not accept e-tickets (yet), therefore your ticket (the boarding pass) will be printed and you need to pick it up at our offices (parcel office at Chiang Mai inside the train station, reception desk of the Bosshotel opposite the railway station in Chiang Mai or at our counter in the DOB Building opposite Bangkok's Hua Lamphong railway station). Or if you selected the shipping option you can collect your boarding passes at the parcel office of your departure station.
This depends on the bus operator. In general you can recon that infants below 3 years of age travel for free if they can share a seat with an adult. Please contact us with travel date, route, operator and age/height of your kids and we will find out for you.
Infants below 3 years travel free of charge, but have to share a seat with an adult. Children below the age of 12 years with a height of not more than 150 cm are entitled to a reduced fare (around 10%), but also need to have a ticket. You can buy a normal adult ticket and we will refund the difference in cash when you pick up the tickets, but you have to inform us in advance, so our employees are aware to buy a child ticket. Children are only allowed in lower berths for safety reasons.
Many operators grand reduced fares for children. Infants below 3 years usually travel for free, while up to an age of 10 years can travel for half of the normal price (with Boonsiri on ferries, not on the connected mini-buses where full price is required). With Lompryah children up to a height of 130 cm get a reduced price, but the ticket has to be bought at the counter. Please inform us in advance, so we can ask Lomprayah to reserve a ticket for you. SeaTran has reduced prices for children between 100 – 150 cm, same procedure as Lomprayah -> book for the adults and tell us how many kids will be on board.
This depends on the operator. In general you can recon that infants below 3 years of age travel for free if they can share a seat with an adult. Depending on the age and the height of children there might be a reduced fare. Contact our support for more details.
We offer tickets for more than 140 operators with over 13,000 trips. Almost every operator has a different understanding of how child-fares are defined. No system can reflect this diversity, so please contact us to find out the exact price for your kids on the route you want to travel.

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