Hotel in Thailand
- Debit/Credit cards accepted: VISA, MasterCard, JCB only.
- 7-Eleven Shop in Thailand
Pay By 7-Eleven Shop in Thailand
Works only in Thailand. Does not work in Singapore, Malaysia or other countries where 7-Eleven itself is present. Convenient way to pay if you do not have a credit card, do not trust us or don't mind to walk to the next 7-Eleven to grab a sandwich and an M150.
You will need to walk to 7-Eleven within 3 hours or midnightand present the booking code you will receive SMS with (if you correctly enter your mobile number!) and name our payment channel "THAIROUTE". That's it - quick and easy. Non-refundable
Your invoice shows the ticket price and online booking fees. Depending on the payment gateway there are bank charges. These have nothing to do with 12go or your ticket, they come with the payment process. They can not be refunded.
That depends on many factors. Some operators allow refunds, others don't. There is a time line for refunds, if they are possible.
Did you read the Terms & Conditions? It is explained there.
You can pay with your credit card. Enter the details of your card, it is quite easy. If the card is not accepted (for whatever reason) you may try the same card with the PayPal option. You do not need to have a PayPal account. If you have a PayPal account, just use it. It is a very safe and easy way to pay for our services and in case you need a refund this can be done instantly. The 7-eleven counter service is only available in Thailand and only for some bus operators. After successful payment you will instantly receive an email confirmation.
It could be that you use an out-dated browser or operating system that is not supported anymore. You can simply try a different device (PC, laptop, mobile phone, tab) or switch to a different browser (Chrome, Safari, Firefox etc.). Banks in Thailand have a strange way to check the validity of credit cards. They deduct 30 Baht (1 US$) from your card and refund it immediately. Two transactions from an Asian country in such short time are considered suspicious by some western banks and payment gateways, so for safety reasons your card gets automatically blocked for online payments in Thailand. This is inconvenient, but it is for your safety. A call to your local bank can usually fix the issue. It could also be that your card is simply not accepted by the Thai banks. In that case you can easily try another credit card. If it still does not work we recommend to use PayPal as safe payment gateway. PayPal accepts most credit cards and you do not have to open an account there. If you already have an account it is even better. Another benefit of PayPal is that refunds can be done instantly, while refunds to credit cards may take up to 20 working days.
The banking system in Thailand may check the validity of your card by deducting a small amount and refunding it immediately. If you did not receive the refund within 24 hours, please check directly with your bank before contacting us.
The price on the booking confirmation shows all amounts related to the ticket and services you booked. It does not show the transaction fee of the bank, PayPal or counter service. These are charges from the banks and not from 12go.
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